If your shock is stuck down, immediately return it to FOX Racing Shox or an Authorized Service Center for service.
WARNING: Do not attempt to pull apart, open, disassemble, or service a shock that is stuck down; SERIOUS INJURY or DEATH can be the result. Contact FOX Racing Shox or an Authorized Service Center for assistance.
The Air Sleeve Maintenance procedure contains detailed information on clearing a stuck down shock.
CAUTION: When working on an air shock, always assume that it is stuck down before taking it apart for service.
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